Comments on: faq

By: JELD-WEN

JELD-WEN — Thu, 27 Oct 2011 13:34:25 +0000

Hello Wayne,

Thank you for reaching out to JELD-WEN. Please contact our United States Corporate Customer Service Department at 800-535-3936 (800-JELD-WEN) Monday through Friday, 6:00 a.m. – 4:30 p.m. PT or email us at customerserviceagents@jeld-wen.com. We’d like to help with this concern.

Caroline M. Gauthier
JELD-WEN Canada

By: JELD-WEN

JELD-WEN — Wed, 26 Oct 2011 17:05:31 +0000

Hello Wayne,

Thanks for taking the time to share this with us. I will follow-up with our service department today.

Caroline M. Gauthier

By: JELD-WEN

JELD-WEN — Wed, 01 Jun 2011 18:32:08 +0000

Hello David,

this message only to make sure that someone helped you out.
Here’s a link for the customer service, just in case: http://en.jeld-wen.ca/resources/after-sales_services/

Regards,

JELD-WEN’s team

By: JELD-WEN

JELD-WEN — Wed, 20 Apr 2011 07:56:48 +0000

Hi Mr. Walton,

Here is a link that should help: http://en.jeld-wen.ca/resources/installation_and_maintenance/

if you need more assistance, please let us know.

Have a great day and thanks for choosing JELD-WEN Windows & Doors.

By: David

David — Mon, 18 Apr 2011 18:31:23 +0000

Hi,
i have just purchased a bi fold interior door ,but reading the istalation instuctions they are really unclear ,i cannot tell which parts go where from the diograme ,
Do you have more detailed instuctions i can download
Sincerely
David Walton

By: JELD-WEN

JELD-WEN — Thu, 09 Dec 2010 11:20:45 +0000

We are sorry to hear you are having issues with a screen. We invite you to contact your local dealer for an after sales service call or to fill in a request on the contact us section of http://www.jeld-wen.ca and include a picture if you can.

Thank you for your interest.
Pierre Bouffard
After-Sales Service Supervisor

By: cindy

cindy — Wed, 08 Dec 2010 07:40:11 +0000

i have double hung windows and cant get the screens out. The little screw things at the top pull down but the screen will not come out, i’ve tried to pull from the top and the bottom. I am ready to cut the screen out! help!How do they come out?

By: JELD-WEN

JELD-WEN — Fri, 01 Oct 2010 18:53:30 +0000

Dear Mike,

Thanks for your comment. Unfortunately, JELD-WEN does not have such a program. We would encourage you to speak to your burrough council members to begin with. Calling out elected officials and making them aware of the situation made lead to action.

By: Michael

Michael — Tue, 27 Jul 2010 17:03:29 +0000

Hi,
My name is Mike, and my parents live in a condominium apt. which part of a building that needs plenty of renovations. Do you have any cleaning/volunteering programs to promote a clean environment in buildings specially in Toronto? Example the Islington and Dixon Rd. corridor? Those basements are scary (and dirtly like in a third world country) and extremelly dusty, and the birds frequent on those high rise buildings.
Something needs to be done.
What may you suggest? Isn’t Toronto suppose to be a clean city with clean buildings?
Mike