questions
- 1. How should I evaluate the energy performance of a window?
- 2. What does it mean to have a “clad” window?
- 3. Can old-style windows be custom made?
- 4. What window material do you recommend for my house?
- 5. What is low-E?
- 6. What is the reason for injecting gas into double paned windows?
- 7. If I install the window myself, am I still protected by the warranty?
- 8. What is Auralast TM wood ?
answers
1. How should I evaluate the energy performance of a window?
Look for products that are certified by the Canadian Standards Association (CSA) or the National Fenestration Ratings Council (NFRC), this includes testing the U value which corresponds to the thermal resistance of a window. You can also look for labels on the window itself. For more valuable information on energy efficiency in windows visit: www.energystar.gc.ca or www.csa-international.org
2. What does it mean to have a “clad” window?
The word clad refers to the covering on the exterior of a window or patio door unit. From the inside you can admire the beauty of the wood, while the aluminum clad shell on the outside protects the life of your wood windows for many years.
3. Can old-style windows be custom made?
Absolutely! One affordable option that also maintains the historical integrity of the home is to replace an old window with an new wood window of the same style.
4. What window material do you recommend for my house?
Window material choices vary by region. Vinyl and wood clad Windows are used most frequently. However you should verify with a national building code which materials are most appropriate for your area.
5. What is “low-E”?
Low-E or low emissivity glass has a special coating that reflects UV rays. This type of glass will help to keep heat out in the summer, while keeping heat in during the winter. Helping to reduce your overall energy bills.
6. What is the reason for injecting gas into double paned windows?
The gas used is denser than air, which improves the insulation.
6. What is the reason for injecting gas into double paned windows?
The gas used is denser than air, which improves the insulation.
7. If I install the window myself, am I still protected by the warranty?
Of course! The warranty will apply as long as the installation was well carried out. If you are installing Windows for the first time we suggest you use the services of a Professional. Don’t hesitate to consult our installation guide.
8. What is AuralastTM wood? ?
JELD-WEN created AuralastTM wood to take advantage of the beauty of natural wood windows and patio doors without the higher maintenance. AuralastTM wood is 100% solid pine, treated by means of an exclusive pressure vacum process that impregnates the material with an environmentally safe preparation. This wood provides a high level of protection against decay, termite infestation and water absorption, and comes with an exclusive 20year warranty. AuralastTM looks just like untreated Pine, it offers the warmth and elegance of natural wood and allows you to change the exterior colour all with lower maintenance requirements.
Click on the following link for more information on AuralastTM wood: http://en.jeld-wen.ca/resources/auralast/
Hi,
My name is Mike, and my parents live in a condominium apt. which part of a building that needs plenty of renovations. Do you have any cleaning/volunteering programs to promote a clean environment in buildings specially in Toronto? Example the Islington and Dixon Rd. corridor? Those basements are scary (and dirtly like in a third world country) and extremelly dusty, and the birds frequent on those high rise buildings.
Something needs to be done.
What may you suggest? Isn’t Toronto suppose to be a clean city with clean buildings?
Mike
Dear Mike,
Thanks for your comment. Unfortunately, JELD-WEN does not have such a program. We would encourage you to speak to your burrough council members to begin with. Calling out elected officials and making them aware of the situation made lead to action.
i have double hung windows and cant get the screens out. The little screw things at the top pull down but the screen will not come out, i’ve tried to pull from the top and the bottom. I am ready to cut the screen out! help!How do they come out?
We are sorry to hear you are having issues with a screen. We invite you to contact your local dealer for an after sales service call or to fill in a request on the contact us section of http://www.jeld-wen.ca and include a picture if you can.
Thank you for your interest.
Pierre Bouffard
After-Sales Service Supervisor
Hi,
i have just purchased a bi fold interior door ,but reading the istalation instuctions they are really unclear ,i cannot tell which parts go where from the diograme ,
Do you have more detailed instuctions i can download
Sincerely
David Walton
Hi Mr. Walton,
Here is a link that should help: http://en.jeld-wen.ca/resources/installation_and_maintenance/
if you need more assistance, please let us know.
Have a great day and thanks for choosing JELD-WEN Windows & Doors.
Hello David,
this message only to make sure that someone helped you out.
Here’s a link for the customer service, just in case: http://en.jeld-wen.ca/resources/after-sales_services/
Regards,
JELD-WEN’s team
Hello Wayne,
Thanks for taking the time to share this with us. I will follow-up with our service department today.
Caroline M. Gauthier
Hello Wayne,
Thank you for reaching out to JELD-WEN. Please contact our United States Corporate Customer Service Department at 800-535-3936 (800-JELD-WEN) Monday through Friday, 6:00 a.m. – 4:30 p.m. PT or email us at customerserviceagents@jeld-wen.com. We’d like to help with this concern.
Caroline M. Gauthier
JELD-WEN Canada