Sepia-toned image of a man at a desk talking on the phone while looking out of a patio door.

Have some questions prepared to help you get the most out of your reference call.

On a recent blog post, we stressed the importance of asking contractors for references. This week, we look at some questions to ask once they have provided a list of former clients. Here are 5 useful ones:

Did they show up on time? 

Punctuality is often a good indicator of overall work ethic. If contractors are showing up late all the time, it might mean they aren’t giving themselves enough time to get the job done. You may also not want to listen to work noises like hammering and drilling while eating dinner.

Were they friendly and open to communication? 

If people are going to be working at your house for a significant period of time, you want them to be friendly, respectful and easy to get along with. How well did they handle questions about the process or particular details? Were they polite and respectful to the neighbors and people coming and going from the house?

Did they stay on budget? 

Most jobs include an agreed-upon budget before the work starts. This should include costs, such as the price of new windows or a new door, as well as labour and any other required materials. Were they honest and up front about the cost of materials? Did it feel like they were going out of their way to give the best offer on costs?

Were you satisfied with the work? 

Ultimately, the reason you hire a professional is to get a good return on investment (ROI) on your renovation project.  If former clients are satisfied with the contractor’s work and feel they got good value for their money, this is a good indicator you will be happy with the work they do for you.

Would you hire them again? 

If a former client seems hesitant about re-hiring them, it might be a good idea to keep looking. On the other hand, if they say they had a great experience and would hire that contractor again in a heartbeat, you can feel confident that you’ve found the right person for the job.

If you are planning to have new windows or doors installed, feel free to use our dealer locator tool to find a JELD-WEN distributer near you. Your certified window and door dealer will be able to offer excellent advice and recommendations for installation options.